1. Parties

This Service Agreement (this “Agreement”) is entered into between VNOX Media (“VNOX,” “we,” “us,” or “our”) and the individual or business (“Customer,” “Partner,” or “you”) that requests, purchases, or is granted access to VNOX-managed advertising accounts and related services.

By registering for our services, accepting this Agreement electronically, or otherwise using the Service, you confirm that you have read, understood, and agreed to all provisions of this Service Agreement.

2. Subject of This Agreement

This Agreement sets out the rights and obligations of VNOX and the Customer in connection with the provisioning and management of advertising accounts, Business Manager assets, and related services (the “Service”) provided through the VNOX platform, in exchange for the fees described in Section 5 below.

3. Description of the Service

VNOX provides managed advertising account access across supported Platforms, including Meta (Facebook), Google Ads, and Snapchat. Through the Service, Customers can:

• Access and manage advertising accounts and Business Manager assets provisioned by VNOX;
• Launch, manage, and monitor advertising campaigns across supported Platforms;
• Track campaign performance and access relevant reporting tools.

All targeting, budget, creative, and campaign decisions remain the sole responsibility of the Customer. VNOX’s role is limited to provisioning and maintaining the technical account infrastructure that transmits Customer-submitted campaign information to the relevant advertising Platforms.

4. Customer Obligations

By using the Service, the Customer agrees to the following obligations. Violation of this Section may cause serious harm to VNOX and its ability to maintain account access for other customers, and may result in immediate termination and liability for damages.

• The Customer is solely responsible for the accuracy of all information, targeting details, budgets, creative assets, and copy submitted for advertising campaigns;
• The Customer will comply with all applicable advertising laws and with the policies of each Platform used, including Meta, Google, and Snapchat policies as revised from time to time;
• Advertisements must not be misleading, unlawful, or designed to disparage any person, business, or product;
• The Customer will not use any third-party trademark, logo, or corporate identity in a way that misleads consumers or infringes intellectual property rights;
• The Customer will maintain at least one VNOX-authorized team member with access to the account for reporting and support purposes, where required;
• The Customer will not exceed daily spending limits set by VNOX for a given account without prior written approval;
• The Customer will not transfer, sell, or share account access or login credentials with any unauthorized third party.

If a Platform requests that advertisement content be changed or removed due to a policy violation, the Customer must comply promptly. VNOX and the relevant Platform are not liable for content decisions made by the Customer, and the Customer agrees to indemnify VNOX for any resulting fines, penalties, or claims arising from its advertisements.

5. Payment Terms

Customers access the Service by paying the applicable monthly account fee and any spend-based commission, as published on our website or agreed separately at the time of onboarding.

• Fees are billed monthly and/or on a per-service basis, as determined by VNOX;
• The Customer is responsible for all applicable taxes, duties, and charges related to their use of the Service;
• Accepted payment methods include bank transfer, card, and cryptocurrency, as made available by VNOX;
• Unpaid fees may result in suspension of Service without additional notice. If payment is not made within 7 (seven) days of suspension, the account may be cancelled;
• All fees are non-refundable once account access has been granted, except where required by law;
• VNOX reserves the right to withhold funds or take appropriate action where fraud or unauthorized use is suspected.

6. Rights and Responsibilities of the Parties

The Customer is responsible for reviewing account activity and reporting any defects, discrepancies, or concerns to VNOX within 7 (seven) days of the relevant activity. Absent timely notice, the Service will be deemed accepted as delivered.

VNOX will not publish or share Customer content on any Platform without appropriate authorization, and is not responsible for ensuring that Customer advertisements independently comply with all applicable laws — this responsibility rests with the Customer. All intellectual property (trademarks, logos, and other brand assets) remains the property of its respective owner, and neither party may use the other party’s branding without written consent.

7. Term and Termination

This Agreement remains in effect from the date of acceptance until terminated by either party in accordance with this Section.

• VNOX may terminate this Agreement at any time, with or without cause, by providing written notice to the Customer;
• If the Customer breaches its obligations under this Agreement, VNOX may issue a notice requesting the violation be remedied within 7 (seven) days; if unresolved, the Agreement will be treated as terminated;
• Upon termination, the Customer’s access to any provisioned account will generally be limited to view-only access to historical data, and no new campaigns may be launched;
• The Customer is not entitled to a refund of fees already paid as of the termination date.

8. Indemnification

The Customer agrees to indemnify and hold VNOX, its affiliates, officers, and employees harmless from any third-party claims, damages, or expenses arising from: (a) the Customer’s breach of this Agreement; (b) violation of applicable law or a third party’s rights; (c) content submitted or used by the Customer in its advertisements; or (d) any activity conducted through the Service by the Customer.

9. Limitation of Liability

To the maximum extent permitted by applicable law, VNOX provides the Service on an “as available” basis and disclaims warranties of any kind, whether express or implied. VNOX shall not be liable for indirect, incidental, or consequential damages, including lost profits, arising from use of the Service. Where liability cannot be excluded by law, VNOX’s aggregate liability under this Agreement is limited to the fees paid by the Customer to VNOX in the twelve (12) months preceding the claim.

10. Confidentiality

Each party agrees to keep confidential any non-public business, technical, or account information shared by the other party in connection with this Agreement, and not to disclose such information to third parties without prior written consent, except where disclosure is required by law. This confidentiality obligation survives termination of this Agreement.

11. Force Majeure

Neither party will be liable for delays or failures in performance resulting from circumstances beyond its reasonable control, including natural disasters, war, government action, or widespread service outages of third-party Platforms.

12. Amendments

VNOX may update this Service Agreement from time to time. Updates will be published on this page with a revised date, and continued use of the Service after changes are posted constitutes acceptance of the updated Agreement.

13. Governing Law

This Agreement shall be governed by and construed in accordance with applicable law, without regard to conflict of law principles. Any disputes shall first be addressed through good-faith negotiation between the parties.

14. Contact Us About This Service Agreement

If you have questions regarding this Service Agreement, please visit our Contact Us page or reach out to us directly:

Email: hi@vnoxmedia.com
Telegram: @vnox_agency